Transfer cancellations must be notified at least 24 hours before the scheduled transfer time via WhatsApp or email.
2. Late Cancellation
There is no refund or reservation guarantee for cancellations made less than 24 hours before the transfer time.
3. Payment Terms
All payments are made in cash to the driver after the transfer; therefore, no advance payment or credit card transaction is made.
4. No-Show Policy
In case the customer does not arrive at the transfer point, the transfer is considered completed and a new request must be created for a new reservation.
5. Company's Cancellation Right
If the transfer is cancelled due to vehicle breakdown, traffic or unexpected circumstances, the customer is contacted immediately and a new arrangement is made.
